Return Policy

Things happen and products sometimes will need to be returned. Products purchased from SGD USA and Zola Tools may be returned as long as the items are new, unused and returned within 30 days of purchase.  The customer is responsible for the return shipping costs and a 15% restocking fee if the item is not defective and they simply want to return it. SGD USA and Zola Tools will pay the return shipping costs if the return is a result of an error on our part or if the items you received were defective or incorrect, etc.

Please email us at first before returning any items. We wish to expedite this process and letting us know that items are being returned will enable us to process the return quickly. Once we receive your email, we will email you the RA# and return shipping instructions.

Once the items are received by us, you should expect to receive a credit to the card the order was placed on within 30 days. This time frame includes inspection time, processing time internally and processing time with the credit card company. We will notify you via e-mail when the credit has been issued to your card.